Terms of service

    1. Cancellations – 72 hours’ notice is required. Charges may be applied (for up to the entire period that has been cancelled) if the required notice period is not given (expect if agreed otherwise).

    2. Full payment for services (agreed either at time of booking or subsequently) is to be made prior to the service.  Invoices will be sent prior to the service, via bank transfer. If full payment has not been received within this time, then the booking will be cancelled. 

    3. Dolittles Animal Training Ltd. reserves the right to cancel the contract (at any time & with immediate effect) if any dog/s under the contract do not respond well to the therapy plan (where the continuing of said contract is deemed, by Dolittles Animal Training Ltd., to constitute a risk).

    4. All pets will be on lead/secure during training unless prior agreement has been reached with Dolittles Animal Training Ltd.. 

    5. The trainer will apply personal judgement and cut short a training session, if necessary, because of extreme weather conditions; including, but not limited to: excessive heat, torrential rain, thunderstorms and snow/ice. The decision to do so lays with the judgment of the trainer, for the safety of themselves, members of the public, other animals and that of the recipient. In such circumstances the decision to give a refund for that session (either complete or partial) is at the discretion of Dolittles Animal Training Ltd..

    6. The trainer will apply personal judgement and cut short a training session, if necessary, if we feel the pet is not coping well. In the case of anxious pets, we may do the initial session with the owner only or split the initial consultation into two smaller sessions. 

    7. Although we cannot fully guarantee a 100% success rate with our training methods, we have a high success rate with previous clients who follow and practice our methods in the long term. 

    8. Our methods are all kind, ethical and effective however are never instant and take commitment from the client to work with their pet in the long-term. 

    9. All pets that are known to bite other pets or cause injury need to wear a muzzle, we take no responsibility for pets who are not muzzled or kept under control, during our session or when working outside of our session. Failure to wear a muzzle when asked may result in termination of your support

    10. Dolittles Animal Training Ltd.’ is insured with Pet Business Insurance however any accident or injury during our training session will not be covered if you have failed to use the appropriate equipment or failed to follow my advice. 

    11. Pets must be always kept under control when I am entering your premises. Failure to do so and any injury caused by your pet being out of control will be your full responsibility. In all cases I will meet you outside your premises first and in some instances, we may work only outside taking a hands-off approach working at a distance (especially in cases of anxious pets). 

    11. In some cases I use stooge dog to aid training. You will be responsible for keeping your pet a sufficient and safe distance from the stooge dog and if asked will need your pet to wear a muzzle during these sessions. 

    12. You are happy for Dolittles Animal Training Ltd. to share success stories about my pet via social media and share photos.

    13. You are happy to write a testimonial if requested.

    14. You agree to report/check in regularly about my pet’s progress through either email, text, or by sharing on our Facebook page or respond to any communication from Dolittles Animal Training Ltd. Continual failure to do so can result in a termination of your support 

    15. In the case of behavioural issues you agree to give consent to work with us and are happy for us to contact your vet on your behalf.